| What you see | What to do |
|---|---|
| "…access was revoked or has expired" | Click Reconnect on the card and approve access again |
| "That login can't reach any active ad accounts" | Sign in as someone with access to your ad account, then try again |
| "The accounts on that login are canceled or inactive" (Google) | Sign in with the login your team uses for active campaigns |
| "Your login can no longer reach N chosen ad accounts" | Ask an admin of that account to restore access, or reconnect as someone who has it. Existing data is kept but stops updating |
| "The last sync ran out of time before finishing" | Nothing; the next sync continues where it stopped |
| "The sync stopped because of an error" | Nothing; it retries on the next run. If it keeps happening, email support with the reference |
| "Spend in PipeHalo doesn't match…" | Click Sync now. If the gap stays, email support@pipehalo.com |
| "You canceled on the approval page" or "That connection attempt expired" | Click Connect again and finish the approval within 10 minutes |
| "Only workspace admins can connect…" | Ask an admin to connect it, or to make you an admin |
Still stuck? Email support@pipehalo.com and include the reference shown in the message, if there is one.
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