If a payment fails

Created by Kenneth Odem, Modified on Mon, 12 Oct at 2:40 PM by Kenneth Odem

If a payment doesn't go through, admins get an email and Stripe tries again automatically. Update your card on Plan and billing to avoid losing access.

If payment still can't be collected after several tries, PipeHalo becomes read-only and shows "Your plan is on hold". Replace your card and any unpaid invoice is charged right away; everything turns back on.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article